1. General provisions
1.1. The Seller sells Goods through the Online Store at the address www.mirstores.ru.
1.2. By ordering Goods through the Online Store, the User agrees to the terms of sale of Goods set out below (hereinafter referred to as the Terms of Sale of Goods). In case of disagreement with this User Agreement (hereinafter referred to as the Agreement / Public Offer), the User must immediately stop using the service and leave the Online Store.
1.3. These Terms of Sale of Goods, as well as information about the Goods presented on the Website, are a public offer in accordance with Article 435 and paragraph 2 of Article 437 of the Civil Code of the Russian Federation.
1.4. The Agreement may be changed by the Seller unilaterally without notifying the User/The buyer. The new version of the Agreement comes into force after its publication on the website of the Online Store and applies to any order made after publication, unless otherwise provided by the terms of this Agreement.
1.5. The Public Offer is recognized as accepted by the Site Visitor / Buyer from the moment of registration of the Visitor on the Site, placing an Order by the Buyer without authorization on the Site, as well as from the moment of acceptance of the Order from the Buyer by phone +7 (495) 975-90-39.
The retail purchase and sale agreement is considered concluded from the moment the Seller issues the Buyer a cash or commodity receipt or other document confirming payment for the goods.
1.6. By informing the Seller of your e-mail and phone number, the Site Visitor/User/The Buyer agrees to the use of these means of communication by the Seller, as well as by third parties engaged by him for the purpose of fulfilling obligations to Site Visitors/By users/Customers, in order to carry out promotional and informational mailings containing information about discounts, upcoming and current promotions and other events of the Seller, about the transfer of the order for delivery, as well as other information, directly related to the fulfillment of the Buyer's obligations under this Public Offer.
1.7. When Making An Order, The User/The Buyer agrees that the Seller may entrust the performance of the Contract to a third party, while remaining responsible for its performance.
2. Subject of the Agreement
2.1. The subject of this Agreement is the provision of an opportunity for the User to purchase for personal, family, household and other needs not related to the implementation of business activities, Goods presented in the catalog of the Online store at the address http://mirstores.ru/product-category/new/.
2.2. This Agreement applies to all types of Goods and services presented on the Site, as long as such offers with a description are present in the catalog of the Online store.
3. Registration on the site
3.1. Registration on the Site is carried out using the pop-up window "Registration".
3.2. Registration on the Website is not mandatory for placing an Order.
3.3. MIRSTORES is not responsible for the accuracy and correctness of the information provided by the User during registration.
3.4. The User undertakes not to disclose to third parties the username and password specified by the User during registration. If the User has any suspicions about the security of his login and password or the possibility of their unauthorized use by third parties, the User undertakes to immediately notify MIRSTORES by sending an appropriate email to: firstname.lastname@example.org.
3.5. User Communication/Interaction with managers and other representatives of MIRSTORES should be based on the principles of generally accepted morality and communication etiquette. It is strictly prohibited to use obscene words, swearing, offensive expressions, as well as threats and blackmail, regardless of the form and to whom they were addressed.
4. Product and purchase procedure
4.1. The Seller ensures that the Goods presented on the Website are available in its warehouse. The photos accompanying the Product are simple illustrations to it and may differ from the actual appearance of the Product. The descriptions/characteristics accompanying the Product do not claim to be exhaustive and may contain typos. To clarify the information about the Product, the Buyer should contact the Customer Support Service.
4.2. If the Goods ordered by the Buyer are not available in the Seller's warehouse, the latter has the right to exclude the specified Goods from the Order / cancel the Buyer's Order, notifying the Buyer by sending an appropriate email message to the address specified by the Buyer during registration (or by calling the MIRSTORES manager).
4.3. In case of cancellation of the fully or partially prepaid Order, the cost of the canceled Goods is returned by the Seller to the Buyer in the manner in which the Goods were paid for.
4.4. The Buyer's Order is made in accordance with the procedures specified on the website of the Online store in the section "Placing an Order" at the address www.mirstores.ru/order.
4.5. The Buyer is fully responsible for providing incorrect information, which resulted in the inability of the Seller to properly fulfill its obligations to the Buyer.
4.6. After placing an Order on the Website, the Buyer is provided with information about the expected delivery date by sending an email message to the address specified by the Buyer during registration. The delivery service representative agrees on the delivery date of the order, if the delivery date was not specified by the Buyer at the time of placing the order.
4.7. The expected date of transfer of the Order to the transport company that delivers the goods is reported to the Buyer by the manager who serves the Order, by e-mail or during a control call to the Buyer.
The date of delivery of the Goods may be changed by the Seller unilaterally if there are objective, in the Seller's opinion, reasons. These are: the use, at the request of the Buyer, of the services of another transport company with which the Seller has not concluded a permanent contract, as well as other reasons.
5. Product delivery
5.1. The methods and approximate terms of delivery of the Products sold by MIRSTORES are listed on the Website in the "Delivery" section at www.mirstores.ru/pay-delivery_conditions/. Specific delivery times can be agreed by the Buyer with the MIRSTORES manager when confirming the order.
5.2. Delays in delivery are possible due to unforeseen circumstances that occurred through no fault of the Seller. The seller is not responsible for the violation of the delivery terms by representatives of the transport company, employees of the Russian Post and other performers of the order delivery service, which occurred due to the fault of these persons.
5.3. Upon delivery, the Order is delivered to the Buyer or to a third party specified in the Order as the recipient (hereinafter referred to as the Buyer and the third party as the "Recipient"). If it is impossible to receive an Order paid in cash by the above-mentioned persons, the Order can be delivered to a person who can provide information about the Order (the shipment number and / or the Recipient's full name), as well as pay the Order price in full to the person delivering the Order.
5.4. In order to avoid fraud, as well as to fulfill the obligations specified in paragraph 5 of this Agreement, when delivering a prepaid Order, the person delivering the Order has the right to request a document certifying the identity of the Recipient, as well as to indicate the type and number of the document provided by the Recipient on the Order receipt. The Seller guarantees the confidentiality and protection of the Recipient's personal data (clause 9.3.).
5.5. The risk of accidental loss or accidental damage to the Goods passes to the Buyer from the moment of transfer of the Order to the transport company for delivery. In case of non-delivery of the Order, the Seller reimburses the Buyer for the cost of the Order and delivery paid by the Buyer in full after receiving confirmation of the loss of the Order from the Delivery Service.
5.6. The cost of delivery of each Order is calculated individually, based on the region and delivery method, and is indicated on the website of the Online Store at the last stage of ordering.
5.7. The Seller's obligation to deliver the goods to the Buyer is considered fulfilled at the time of delivery of the Goods by the courier to the Recipient or receipt of the Goods by the Recipient at the post office or at the pre-agreed place of delivery of the Order (including at the pick-up point), in the case of delivery by the courier company Axiomus and DPD. If the Buyer chose another transport company or arranged for the goods to be picked up on their own, the Seller's obligation to deliver the goods to the Buyer is considered fulfilled at the time of delivery of the Goods to the Courier Service or courier chosen by the Buyer.
5.8. When accepting an Order from a courier, the Recipient is obliged to inspect the delivered Goods and check them for compliance with the declared quantity, assortment and completeness of the Goods, as well as the integrity of the packaging. If there are no claims to the delivered Goods, the Recipient signs the "Order Delivery Form" or other similar document provided by the courier, and pays for the Order (in the absence of a 100% prepayment). The signature in the delivery documents indicates that no claims have been made against the Goods by the Recipient.
5.9. The time spent by couriers delivering goods sold by MIRSTORES to the Recipient's address is limited to 15 minutes.
5.10. If it is impossible or restricted for the car to enter the delivery address, the courier may request an entry pass or offer to change the address and time of delivery. If the courier's offers are not satisfied, the order may be canceled and the money will be returned to the buyer in full.
5.11. The User understands and agrees that: delivery is a separate service that is not an integral part of the Goods purchased by the Buyer, the performance of which ends when the Recipient receives the Goods and makes a payment for it. Claims to the quality of the purchased Goods that arose after receiving and paying for the Goods are considered in accordance with the Law of the Russian Federation "On Consumer Rights Protection". In this regard, the purchase of Goods with delivery does not give the Buyer the right to demand delivery of the purchased Goods for the purpose of warranty service or replacement, does not allow for warranty service or replacement of the Goods by visiting the Buyer and does not imply the possibility of returning the cost of delivery of the Goods in cases where the Buyer has the right to a refund for the Goods as such, in accordance with the Law of the Russian Federation "On Consumer Rights Protection".
6. Payment for the goods
6.1. The price of the goods sold in the Online Store is indicated in rubles of the Russian Federation in the Russian version of the website of the Online Store.
6.2. The price of the Product is indicated on the website of the Online Store. In case of incorrect indication of the price of the Goods ordered by the Buyer, the Seller informs the Buyer about this in order to confirm the Order at the corrected price or cancel the Order. If it is impossible to contact the Buyer, this Order is considered canceled. If the Order has been paid, the Seller returns the amount paid for the Order to the Buyer in the same way as it was paid.
6.3. The price of the Goods on the Website may be changed by the Seller unilaterally. At the same time, the price of the Product ordered by the Buyer is not subject to change. The price of the Product can be differentiated by region.
6.4. Features of payment for Goods using bank cards:
6.4.1 In accordance with the Regulation of the Central Bank of the Russian Federation "On the issue of Bank Cards and on transactions made using Payment Cards" dated 24.12.2004 No. 266-P, transactions on bank cards are made by the cardholder or an authorized person.
6.4.2 Authorization of bank card transactions is carried out by the Bank. If the bank has reason to believe that the transaction is fraudulent, the bank has the right to refuse to perform this operation. Fraudulent transactions with bank cards fall under the scope of Article 159 of the Criminal Code of the Russian Federation.
6.4.3 In order to avoid cases of various types of illegal use of bank cards when paying, all Orders placed on the website of the Online Store and prepaid with a bank card are checked by the Seller. In order to verify the identity of the owner and his / her eligibility to use the card, the Seller has the right to require the Buyer who placed such an order to present an identity document.
6.5. MIRSTORES has the right to provide discounts on Products and install a bonus program. The types of discounts, bonuses, the order and conditions of accrual are determined by the Seller and are indicated on the website of the Online Store and can be changed by the Seller unilaterally.
If, when applying the discount / bonus, the recalculated cost of the MIRSTORES Product includes kopecks, such cost of the Product is subject to rounding down to a multiple of 1 (One) ruble.
6.6. The order is considered incomplete if the Buyer has informed about the change in the purchase decision before the order is assembled in the warehouse. If the Buyer informs the Seller about this after the order has been assembled in the warehouse, the Order is considered rejected. MIRSTORES has the right to decide to block the Buyer's payment method "On Receipt" in respect of the Goods sold by MIRSTORES in the following cases:
6.6.1. If, in accordance with the specified statistics, 2 or more orders were rejected by the Buyer within the framework of previously executed orders in a row.
6.6.2. If the share of incomplete orders is more than 60% of the total number of completed orders and the number of incomplete orders is at least 5. Subsequently, the Buyer will be able to use the "On Receipt" payment method again only after redeeming from one to three orders for a total amount of 10,000 rubles within three months.
6.7. The Seller has the right to limit the payment methods available to the Buyer, depending on the volume of orders. The "On Receipt" payment method for products sold by MIRSTORES is not available for Customers who have placed an order for more than 5 products.
7. Return of goods and funds
7.1. The return of Goods sold by MIRSTORES is carried out in accordance with the "Terms of Return" specified on the Website at the address www.mirstores.ru/returns.
7.2. Return of Goods of proper quality:
7.2.1. The Buyer has the right to refuse the ordered Product at any time before it is received (in case of cash payment) or before it is sent / transferred to the delivery service (in case of online payment), and after receiving the Product-within 7 days, not counting the day of purchase. The return of the Product of proper quality is possible if its presentation, consumer properties, a document confirming the fact and conditions of purchase of the specified Product, as well as the original packaging are preserved.
7.2.2. If the Buyer refuses the Goods in accordance with clause 7.2.1. the Seller returns the cost of the returned Goods, with the exception of the Seller's expenses related to the delivery of the returned Goods, within 10 days from the date of receipt of the returned Goods at the Seller's warehouse, together with the application for return filled in by the Buyer.
7.2.3. If at the time of the Buyer's request a similar product is not available for sale at the Seller, the Buyer has the right to refuse to perform this Agreement and demand a refund of the amount of money paid for the specified Product. The Seller is obliged to return the amount of money paid for the returned goods within 10 days from the date of return of the Goods.
7.2.4. Individual orders are not subject to return and exchange.
7.3. Return of Goods of improper quality:
7.3.1. A product of improper quality means a product that is defective and cannot ensure the performance of its functional qualities. The received Product must match the description on the Website. The difference between the design elements or design from the description stated on the Site, as well as the properties of the materials of the Product indicated on the Site in the section "Recommendations for care", are not a sign of improper quality.
7.3.2. The appearance and completeness of the Goods, as well as the completeness of the entire Order, must be checked by the Recipient at the time of delivery of the Goods.
7.3.3. Upon delivery of the Goods, the Buyer puts his signature in the delivery receipt in the column: "The order has been accepted, the completeness is complete, I have no complaints about the quantity and appearance of the goods", or in another similar document issued by the Seller, in the column providing for the Buyer to mark the absence of claims to the completeness, quantity and quality of the Goods. After receiving the Order, claims for external defects of the product, its quantity, completeness and presentation are not accepted.
7.3.4. If the Goods of improper quality were handed over to the Buyer and this was not agreed upon in advance by the Seller, the Buyer has the right to use the provisions of Article 18 "Consumer rights when defects are found in the goods" of the Law on Consumer Protection.
7.3.5. Claims for the refund of the amount of money paid for the goods are subject to satisfaction within 10 days from the date of submission of the corresponding claim (Article 22 of the Law of the Russian Federation "On Consumer Rights Protection").
7.4. The refund is made by returning the cost of the paid Goods to the bank card.
8. Features of the goods and the responsibility of the seller
8.1. MIRSTORES clothing is made by hand and on machinery from pre-selected raw materials and passes quality control at the production and post-production stages.
8.2. The properties of materials depend on many factors, including the dyes used to create specific shades, so the same finished product in different colors may also have slightly different properties.
8.3. All the product measurements indicated on the website are approximate: for knitwear, a measurement error of 1-2 cm is allowed. The discrepancy in the size of the product is not a sign of the product of improper quality.
8.4. The site provides the most accurate description of the product, but the color rendering on different devices may be different. The discrepancy between the color of the purchased product and the color shown on the website is not a sign of the product of improper quality.
8.5. On knitwear, the presence and appearance of knots, seals in the binding, changes in the shade of color are allowed, and minor deformation is possible when worn. The properties of the product specified in this paragraph are not a sign of its improper quality.
8.6. The Seller is not responsible for any damage caused to the Buyer as a result of improper use of the Goods purchased in the Online Store.
8.7. When purchasing Goods, the Buyer must familiarize himself with the features of the purchased Goods and the recommendations for care provided on the website of the Online store at the link www.mirstores.ru/care.
8.8. By purchasing the product, the Buyer acknowledges that he has familiarized himself with the features of the product and the recommendations for care.
9. Gift cards
9.1. By becoming a holder of the MIRSTORES gift card (hereinafter referred to as the Card), the Site Visitor/User/The buyer accepts the terms and conditions:
9.1.1. The Card is the property of MIRSTORS LLC.
9.1.2. The card can be used in the online store of the MIRSTORES brand.
9.1.3. The Card is not a check, bank card, discount, certificate, can not be cashed, used to purchase another Card.
9.1.4. Any balance on the card can not be cashed, can not be transferred to any other bank card or other Card.
9.1.5. The card is active for 3 calendar years from the date of activation.
9.1.6. Upon expiration of the term, the Card becomes invalid, the positive balance on the Card is canceled without notifying the holder.
9.1.7. The Card cannot be exchanged or returned.
9.1.8. MIRSTORES is not responsible for the loss, theft, damage to the card, or its misuse.
9.1.9. MIRSTORES reserves the right to make changes to these terms and conditions without prior notice to the Cardholder, but with subsequent publication of the changes on the website.
9.1.10. Further use of the Card implies that the User of the Site/User/The buyer fully accepts the established terms and conditions.
9.2. How the card works:
9.2.1. To use the map, the Site User/User/The Buyer should check the Card balance by calling the MIRSTORES manager at +7 (495) 975 90 39 or by writing to the mail email@example.com, having prepared the Card number and full name of the Cardholder in advance.
9.2.2. Site User/User/The buyer must place an order in the MIRSTORES online store on the website www.mirstores.ru and enter the Card number indicated on the back of the Card in the "Promo Code" field. The purchase amount will be deducted from the Card in full or in part, depending on the Card value and the purchase amount.
9.2.3. The MIRSTORES Manager will contact the Site User/By the user/By the Buyer to clarify the details of the order and delivery. If you have any questions about the operation of the Card, please call +7 (495) 975 90 39 or send an email firstname.lastname@example.org, having prepared the Card number and full name of the Cardholder in advance.
10. Confidentiality and Information protection
10.1. User's Personal Data/The data of the Buyer is processed in accordance with the Federal Law "On Personal Data" No. 152-FZ.
10.2. When registering on the Site, the User provides the following information: Last name, First name, Patronymic, contact phone number, email address, date of birth, gender, delivery address.
10.3. By providing your personal data to the Seller, the Site Visitor/User/The Buyer agrees to their processing by the Seller, including in order to fulfill the Seller's obligations to the Site Visitor/By the user/The Buyer within the framework of this Public Offer, the Seller's promotion of goods and services, conducting electronic and SMS surveys, monitoring the results of marketing campaigns, customer support, organizing the delivery of goods to Customers, conducting prize draws among Site Visitors/Users/Customers, monitoring the satisfaction of the Site User/The user/The buyer, as well as the quality of services provided by the Seller.
10.4. Personal data processing means any action (operation) or a set of actions (operations) performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (update, change) extraction, use, transfer (including transfer to third parties, not excluding cross-border transfer, if the need for it arose in the course of fulfilling obligations), depersonalization, blocking, deletion, destruction of personal data.
10.4.1. The Seller has the right to send information, including advertising messages, to the User's e-mail and mobile phone/The buyer with his consent, expressed by performing actions that uniquely identify this subscriber and allow us to reliably establish his will to receive the message. User/The Buyer has the right to refuse to receive advertising and other information without explaining the reasons for the refusal by informing MIRSTORES by sending a corresponding application to the Seller's email address: email@example.com. Service messages informing the User/The Buyer's information about the order and the stages of its processing is sent automatically and cannot be rejected by the User/The buyer.
10.4.2 Withdrawal of consent to the processing of personal data is carried out by revoking the acceptance of this Public Offer.
10.6. The Seller receives information about the IP address of the visitor to the Online Store's website. This information is not used to identify the user.
10.7. The Seller is not responsible for the information provided by the User/By the Buyer on the Site in a publicly available form.
10.8. The Seller has the right to record telephone conversations with the User/The buyer. At the same time, the Seller undertakes to: prevent attempts of unauthorized access to information obtained during telephone conversations and / or transfer it to third parties who are not directly related to the execution of Orders, in accordance with paragraph 4 of Article 16 of the Federal Law "On Information, Information Technologies and Information Protection".
11. Validity period of the Public Offer
11.1 This Public Offer comes into force from the moment of its acceptance by the Visitor of the website of the Online Store/By the Buyer, and is valid until the moment of revocation of the acceptance of the Public Offer.
12. Additional terms and conditions
12.1. The Seller has the right to assign or in any other way transfer its rights and obligations arising from its relations with the Buyer to third parties.
12.2. The Online store and the services provided may be temporarily partially or completely unavailable due to maintenance or other work or for any other technical reasons. The MIRSTORES technical service has the right to periodically carry out the necessary preventive or other work with or without prior notice to the Buyers.
12.3. The relationship between the User/The Buyer and the Seller apply the provisions of the Russian legislation.
12.4. In case of questions and complaints from the User/The Buyer must contact the Seller by phone or in any other available way. The parties will try to resolve all disputes that arise through negotiations, and if an agreement is not reached, the dispute will be referred to a judicial body in accordance with the current legislation of the Russian Federation.
12.5. The court's recognition of the invalidity of any provision of this Agreement does not entail the invalidity of the remaining provisions.